Multi-Site Cafe Manager

Are you an experienced café manager looking to take on a bigger challenge? We are seeking a talented individual to lead our busy teams at the Alfred Hospital Precinct in Melbourne.

• Lead a dynamic team across multiple locations, shaping the culture and success of each site!
• Fun, Dynamic and innovative and progressive culture!
• Exciting opportunities for career development and progression within a growing company

The Multi-Site Manager is responsible for the smooth and efficient operation of three locations all based within the Alfred Hospital Precinct. This includes overseeing daily operational activities, maintaining brand standards, and ensuring exceptional customer experiences. The role manages across various functions (front-of-house, kitchen, and barista roles) and is accountable for financial performance, compliance, health & safety, client relationship and holistic performance.  

About WHSmith

WHSmith is a historic British retailer focusing on news, books, and convenience, along with Café operations across Australia. Our retail stores are located in some of the busiest and most exciting airports in the country, and our food sites in some of the busiest hospitals. Both provide a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed.   

Your duties and responsibilities will include:

• Demonstrate pro-active leadership and management of all teams. 

• Oversee and support the recruitment, training and development & retention of the store teams.  

• Review current business processes, recommending and driving improvement plans in relation in service delivery alongside the Area Manager & Head of Food. 

• Deliver stock process and high stock file integrity to ensure availability and minimise loss. 

• Develop and maintain a wide range of business relationships – both central teams and external parties, to ensure integrity of the brand and excellent delivery of service.  

• Ensure the legal compliance of Time and Attendance data including, Shift Patterns, Rosters, Clocking data in the Time and Attendance system. 

• Maintain up-to-date knowledge of Fair Work Act requirements, pay rates, and award conditions. 

• Ensure the adherence to health and safety procedures (HACCP) in all sites. 

• Utilise tools such as Net Promoter Scores (NPS) and mystery shopper reports to measure and improve service quality. 

• Weekly sales reporting. 

• Assessment of performance data and recommendations to trading/store teams on areas to investigate for improvement.  

• Ad-hoc reporting for broader business as required. 

The Successful Candidate will Have:

• Minimum 3–5 years of experience in a similar role, preferably in multi-site management 

• Diploma or Degree in Hospitality Management, Business, or a related field. 

• Food Safety Supervisor certification (required). 

• First Aid certification (preferred). 

• Ability to prioritise and handle multiple tasks effectively 

• Experience managing food compliance alongside HACCP guidelines 

• Experience managing stock and distribution 

• Experience in managing labour costs across a multi-site business unit 
• Effective staff management and coaching skills 
• Flexibility with work hours and locations  

Why you should join our Food by WHSmith team:

• Exciting staff discounts!
• Constant opportunities for progression and development - potential to grow within the company!
• A nurturing employee assistance program (EAP) for staff going through any form of hardship.

If you have a strong passion for people management and delivering exceptional customer service in a fast paced environment, we encourage you to apply today!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process. 

* Please note that only shortlisted candidates will be contacted.