Cafe Team Leader

Come join our team at The Food Depot in Wagga Wagga!

The Company:

WHSmith is an historic British retailer focusing on news, books and convenience, and is a renowned, competitive leader in the travel market worldwide. Our Australian operations, under which 7 brands currently operate, are rapidly expanding and WHSmith is expected to continue this growth.

WHSmith Food currently operate a large number of hospital cafés across NSW, QLD, and SA, providing food, beverages, and convenience retail to hospital staff and the general public. We are now looking for a talented hospitality professional to manage our The Food Depot café in Wagga Wagga.

Scope:

As the Team Leader at the The Food Depot, you will be responsible for maintaining the success of your business through the training and development of your team of hospitality professionals, maximising sales, effective rostering, stock management and a strong focus on gross margin.

Role and Responsibilities:

• Responsible for recruitment, training and development of the team
• Effective labour management through effective rostering
• Leading the team to deliver exceptional customer service
• Driving sales strategies
• Managing store key performance indicators
• Building relationships with key stakeholders including hospital management as well as suppliers
• Execution of marketing initiatives to drive spend per head.
• Analysing and reporting on weekly sales  
• Ownership of stock ordering, stocktaking and delivering gross margin 

Skills & Experience:

• At least 5 year's management experience in the food/hospitality industry
• 3 years of barista experience
• Must be the holder of a current food safety supervisor certificate. 
• Leadership and mentoring abilities
• Knowledge of a busy food operation with a focus on sales and service
• Experience in costing food and managing cost of goods
• Experience in labour management
• Effective staff management and training skills
• The ability to achieve targets and KPIs
• Excellent communication and interpersonal skills
• Experience in building relationships with external stakeholders
• Flexibility with work hours

Why you should join our Food by WHSmith team:

• Exciting staff discounts!
• Constant opportunities for progression and development - potential to grow within the company!
• A nurturing employee assistance program (EAP) for staff going through any form of hardship.

If you have a strong passion for food and operational management in a fast paced environment, we encourage you to apply today!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process. 

* Please note that only shortlisted candidates will be contacted.