IT Support Technician

Are you passionate about technology and problem-solving? Join our team as an IT Support Technician and be the go-to expert for troubleshooting, maintaining, and optimizing our company's IT systems! 

• Hands on experience with IT support and POS implementation 

• Diverse and dynamic work environment 

• Immediate 6 month contract opportunity! 

About WHSmith Australia 

WHSmith is a historic British retailer focusing on news, books, and convenience, and we are proud to bring our expertise to our Australian operations. Our stores are located in some of the busiest and most exciting airports and hospitals in the country, providing a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge.  

Our office is conveniently based in Woolloomooloo (close to public transport) with some hybrid working available. 

About the Position:  

This is an immediate 6-month fixed-term contract opportunity where you will play a key role in POS implementation projects, printer setup and configuration, as well as the maintenance and installation of POS systems and self-checkout (SCO) stations. 

This role also offers a diverse range of IT support tasks, including helpdesk, desktop support, and both software and hardware troubleshooting.  

Your roles and responsibilities will also include: 

• Monitoring and recording time spent on tasks 

• Maintaining accurate IT documentation 

• Providing user support via phone, email, and on-site when required 

• Upgrading and deploying desktops, printers, routers, switches, and related hardware 

• Configuring software and delivering Level 1-2 support to the business 

• Troubleshooting and performing backups and restores for both hardware and network issues 

• POS and self-checkout system installation, repair, and maintenance 

Candidate Profile 

The following qualities are essential in a successful candidate: 

• Strong knowledge of technologies including operating systems, POS systems, EFTPOS, and printer configuration 

• Knowledge of Network connectivity 

• Strong customer service skills 

• Be a proactive self-starter and team player 

• Flexibility and willingness to travel 

• Current drivers license 

• Ability to work with minimum supervision, reliability in this role is key 

• Great communication skills both written and verbal 

• Occasional after-hours and weekend work as needed 

Our Commitment to Diversity and Inclusion 

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.  

* Please note that only shortlisted candidates will be contacted.