Evening Team Leader

Fuel your passion for customer service: Join our Melbourne Airport team today!

• Work as part of a great team!
• Opportunity for progression and development
• Permanent full time positions available - Evening Team Leader

About WHSmith Australia

WHSmith is a historic British retailer focusing on news, books and convenience, and we are proud to bring our expertise to our Australian operations. Our stores are located in some of the busiest and most exciting airports in the country, providing a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Food by WHSmith also operates a large number of cafés nationally. The WHSmith food philosophy is fresh food and friendly service, with the simple aim to provide nutritious food to all customers.

About the Role

As a team leader, you will be responsible for overseeing the daily operations of our Retail stores, ensuring that our customers receive the highest level of service. Reporting directly to the Terminal Manager, you will support in leading a driven team of talented retail assistants, ensuring that they are equipped to deliver exceptional customer service and maintain a positive workplace culture. Responsibilities include: 

• Training team members in store processes and procedures.
• Leading a team of retail assistants to deliver exception customer service via the Service Guarantee.
• Reporting and communicating necessary information and feedback to the Terminal Manager regarding any and all aspects of store operations.
• Maximising availability and store presentation.

We have multiple Team Leader roles available across our Melbourne Airport stores, shifts available are:

Tuesday - Saturday (1pm - 9pm)

Tuesday - Saturday (2pm - 10pm)

Sunday - Thursday (1pm - 9pm) 

Sunday - Thursday (2pm - 10pm)

The Ideal Candidate

The ideal candidate will display the following qualities: 

• Minimum 1 year of experience in a Retail environment.
• Leadership and training skills.
• Knowledge of busy retail operations with a focus on sales and service.
• Experience managing stock.
• The ability to support the delivery of targets and KPI's.
• Excellent communication and interpersonal skills.
• Flexibility with work hours.

If this sounds like you, APPLY NOW and take the first step towards an exciting new career with WHSmith Australia!

Why you should join our Melbourne Airport team:

• Great staff discounts!
• Variety of shift times allowing for flexible work patterns.
• Constant opportunities for progression and development - potential to grow within the company!
• Free staff parking in an exciting airport location!
• A nurturing employee assistance program (EAP) for staff going through any form of hardship.

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

* Please note, only shortlisted applicants will be contacted.