Assistant Cafe Manager

Join our team at Doctors Orders located in Gold Coast University Hospital as an Assistant Café Manager/Lead Barista!

• Advance your leadership skills!
• Opportunity for progression and development
• Full time role available

About Food by WHSmith

Our Food by WHSmith cafes are located in some of Australia’s largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values: Value our People, Drive for Results, Customer Focus & Accountability.

We believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We’re looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you!

What You’ll Be Doing

As the Assistant Café Manager, you’ll thrive in a fast-paced environment where multitasking and delivering exceptional customer service are key. You’ll be responsible for serving customers efficiently, managing transactions through our POS system, and maintaining a clean and hygienic workspace in line with Fresh+ standards. You’ll also assist in preparing a variety of food and beverages.

Your role will include a mix of hands-on service and operational support, including:

• Overseeing both café sites
• Supporting the Café Manager with daily operations such as:
• Banking and cash handling
• Processing invoices
• Placing orders and managing inventory
• Conducting stocktakes
• Responding to customer enquiries and resolving issues
• Leading by example and motivating the team

The Successful Candidate

The ideal candidate for this position will have the following:

• 3+ years of hospitality experience
• Strong knowledge of general café operations in a fast-paced environment
• Catering experience is preferred but not essential
• Experience in a supervisory position is also desirable
• Strong barista skills are absolutely essential
• Excellent communication and interpersonal skills
• Exceptional time management skills and reliability
• Food Safety Certificate
• Unrestricted working rights

What’s In It For You?

• Fun, inclusive, and supportive team culture.
• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP). 
• Opportunity to grow and develop hospitality skills!
• Generous employee discounts across a range of our products and retail partners! 
• Be part of a local cafe that values quality and community.

We’re not just here for our customers’ journeys - we want to make every career journey better too! Apply now!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

*Please note, only shortlisted applicants will be contacted.