Kitchen Hand & Outlet Assistant Positions Available

We are seeking energetic Back of House staff!

• Join a fun, fast paced and supportive team!
• Back of house Kitchen Hand and Outlet Assistants required!
• Opportunities for growth and training within our latest food concept!

About Food by WHSmith

Our Food by WHSmith cafes are located in some of Australia’s largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values: Value our People, Drive for Results, Customer Focus & Accountability.

We believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We’re looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you!

We’re currently hiring for the following positions:

• Kitchen Hand
• Outlet Assistant

About the roles:

Kitchen Hand

As a Kitchen Hand, you will need to be able to work in a fast-paced environment and be comfortable multitasking to ensure that our customers receive the highest level of service. 

You will also be responsible for a variety of tasks, including: 

• Pre-service kitchen preparation.
• Prepare, cook, and present menu items according to recipes and quality standards.
• Ensure all dishes are served on time and meet presentation guidelines.
• Preparation of all ingredients and menu items
• Maintaining food safety, WHS and HACCAP standards
• Responsible for ensuring the kitchen is always a clean, safe, and efficient workspace.
• Assume some responsibility of all kitchen duties, ordering and compliance.

Outlet Assistant

• Preparing sandwiches, wraps, and other items according to recipes and presentation standards.
• Clean and maintain general kitchen areas, including dishwashing and waste management. 
• Unpack and sign off deliveries, ensuring stock is rotated and packed away properly. 
• Ensuring all food is prepared and handled in line with food safety and hygiene regulations.
• Maintaining a clean, organised, and well-stocked food preparation area.
• Serving customers efficiently and courteously.
• Working as part of a team to meet daily service targets and standards.

In your application, please outline which position you are interested in and your availability.

The Successful Candidate

To be considered, you must display the following: 

• Outlet Assistant/Sandwich Hand: Minimum 1 year of hospitality experience in a back of house role.
• Kitchen Hand: Minimum 2 years of experience as a Kitchen Hand.
• Ability to work autonomously and as part of a team.
• Excellent communication and interpersonal skills
• Basic understanding of food safety and hygiene.
• Physically capable of lifting and moving stock.
• Organised and efficient with good communication skills.
• Willingness to learn with a can-do attitude.

What’s In It For You?

• Fun, inclusive, and supportive team culture.
• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP). 
• Opportunity to grow and develop hospitality skills!
• Generous employee discounts across a range of our products and retail partners! 
• Be part of a local café that values quality and community.

We’re not just here for our customers’ journeys - we want to make every career journey better too! Apply now!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

*Please note, only shortlisted applicants will be contacted.