Housing and Homelessness Case Worker - Casual

About Wintringham

Wintringham is a not-for-profit organisation with a single mission: to support people over 50 who have experienced, or are at risk of, homelessness. We deliver this through a range of responses, including affordable housing, support, and aged care, tailored as needs change over time. We operate across Victoria and Tasmania. Learn more at Wintringham.org.au

About the role

We are currently seeking a flexible and enthusiastic HHS Support/Case Worker to join our Housing and homelessness support services teams across metro Melbourne in a casual capacity. We are looking for candidates with strong communication and engagement skills who can build rapport with older people experiencing homelessness, housing insecurity, social isolation, and other complex challenges.

 HHS Support/Case Workers provide person-centred support, case management, and advocacy to help vulnerable older people maintain their housing, remain independent, improve their wellbeing, and access the services they need. All service delivery is guided by Wintringham's values, mission, and commitment to social justice.

Your responsibilities and duties will include:

• Provide person-centred case management and support using evidence-based approaches such as Harm Reduction, Motivational Interviewing, Trauma-Informed Practice, MARAM, Conflict Resolution, and Housing First principles.
• Work collaboratively with clients to develop individual support plans, build independence, strengthen daily living and self-management skills, and support recovery, wellbeing, and personal safety.
• Facilitate access to housing, health, community, aged care, CHSP, Home Care Package, NDIS, and other support services through advocacy, referrals, and service coordination.
• Support clients to maintain their tenancies, increase community engagement, strengthen natural support networks, and reduce the impact of social isolation.
• Maintain accurate client records, respond to feedback and complaints, ensure privacy and duty of care obligations are met, and contribute to high-quality, culturally safe service delivery.

What are we looking for?

• A tertiary qualification in Social Work, Welfare, Community Services or a related discipline, or extensive experience working within the homelessness or community services sector. First Aid certificate - Level 2 and Current valid Victorian Driver’s Licence.
• Experience in intensive case management, homelessness, housing, mental health, AOD, family violence, or related community service settings, with a commitment to best-practice service delivery.
• Strong understanding of the housing and homelessness sector, including My Aged Care, NDIS, and relevant government policies, standards, and compliance requirements.
• Excellent communication and engagement skills, with the ability to work effectively with diverse communities and uphold social justice and client-centred practice principles.

What we offer

• Employment type: Casual role.
• Pay: $43.71 - $47.48 p/hour + 25 % Casual loading + superannuation (depending on experience and qualifications). Above Award pay and not-for-profit salary packaging benefits of up to $18,500 each year.
• Location: Metro, Melbourne
• We are committed to offering an enjoyable, safe and flexible workplace that provides a work-life balance. We provide access to wellbeing programs, learning and development opportunities and Employee Assistance Programs. Visit the Wintringham website to learn more about working with us.

How to apply

For a copy of the position description click here. Follow the online application process and submit your resume.

Questions? Reach out to cpolitanski@wintringham.org.au

Please contact us via recruitment@wintringham.org.au to discuss making adjustments to the recruitment process for your accessibility needs.

Applications close: 3 November 2026.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at recruitment@wintringham.org.au

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. The successful applicant will be contacted by Wintringham to complete required reference, registration/licence, and background checks prior to employment, including completion of an aged care statutory declaration, an NDIS Worker Screening Check, providing evidence of current seasonal influenza vaccination, at least one COVID-19 vaccination and as required a National and/or International Police Check.