Lifestyle Support Facilitator

Job No: GISC81
Location: Glen Innes

  • Permanent Full-Time (38 hours per week)
  • From $59,498 per annum (plus super)
  • Monthly Rostered Day Off (RDO)

Do you want to be part of something challenging and rewarding? Are you passionate about our community? If so, joining the Glen Innes Severn Council might be the right career move for you.

Working for Council means you'll be joining a dedicated team where your individual effort is part of something much bigger – delivering great things for our community.

The Council covers an area of 5,487km2, and is located in the beautiful New England area of NSW.  This area encompasses the town of Glen Innes and villages of Deepwater, Emmaville, Glencoe, Wellingrove and Red Range. We're proud of the contribution our community makes to this vibrant, dynamic and attractive area in which to live and work.

Glen Innes offers an attractive lifestyle including a well serviced and friendly rural community, laid back living, short commuting times, affordable housing, easy access to NSW north coast beaches and larger regional centres, and terrific recreational and sporting facilities.  



As part of our team you will have the opportunity to make a real difference to our community, working with a diverse range of passionate, supportive and engaging people within a collaborative environment. You will also be part of a workplace that offers competitive employee benefits and opportunities and encourages professional development including:

  • Salary packaging (including novated motor vehicle leasing and remote area housing benefits) for all permanent staff
  • Long service leave after 5 years
  • Corporate wellbeing programs
  • Employee vaccinations
  • PPE supplied
  • Training and development programs
  • Education assistance


Working in Council’s Life Choices Support Services, this position performs a key role by working with consumers, their carers and person responsible to facilitate the planning and implementation of person centred quality services which enable the consumers to maintain their dignity, respect and ability to live independently doing the things they choose.

Reporting to the Coordinator Activity and Lifestyle Support, you will:

  • Provide Coordination of Supports for NDIS participants to set up services consistent with their goals, NDIS plan budget and Councils NDIS Registration.
  • Demonstrate and apply a strong understanding of person-centered service coordination principles and the ability to develop care plans incorporating consumer goal setting including enablement, and realistic short- and longer-term goals and exit strategies.
  • Assist with planning individual service delivery to ensure the provision of an informed, coordinated and quality service as agreed by the consumer and / or their person responsible. Prepares Service Agreements for services provided with NDIS, CHSP and HCP funding.
  • Consult with consumers and their person responsible to develop and implement recreational, educational, social, cultural, health or other plans, targeting the consumer's specific wishes and giving consideration to the safety and risk of all concerned.
  • Promote the availability of aged and disability services throughout the service area by establishing networks and identifying and utilising appropriate avenues to raise public awareness, in consultation with the Coordinator Activity and Lifestyle Support.
  • Maintain Home Care Package budgets of up to approximately $55,000. Managing all aspects of supports and services for consumers with Home Care Packages from Level 1 to Level 4 in accordance with current Government guidelines. 
  • Negotiate services and equipment provision for consumers, offering choice but meeting individual budgets for specified funding.
  • Facilitate and coordinate consumers' access to a range of services, with due regard to confidentiality, from a variety of medical and allied health providers so as they each receive the optimum person centred care available.

Please note: A full list of accountabilities is located within the attached Information Package 


Specifically, you will have:


  • Certificate IV in Community Services (Community Work, Aged Care or Disability Work) or other relevant discipline, or an equivalent combination of qualifications, training and/or experience.
  • Sound knowledge and understanding of current practices, standards and guidelines in the community care sector and specifically those relevant to service provision for people who have a disability and people who are older, plus demonstrated practical experience.
  • Demonstrated experience working with people who have dementia and people who exhibit behaviour that is challenging.
  • Current working knowledge of cultural awareness and sensitivity.
  • Effective oral and written communication skills, including community consultation.
  • Sound computer skills, in particular data entry and word processing, MS Excel and FileMaker Pro client database software.
  • Class C driver's licence.


  • Demonstrated skills and knowledge related to budgeting and accounting with associated experience
  • Qualifications and / or relevant experience related to social work and / or working with people who suffer cognitive impairment and / or who are considered vulnerable.
  • Experience in formulating person centred Care Management plans.
  • Current First Aid Certificate.
  • Current NSW Working With Children Check.


  • Applications close: 5:00pm on Monday 2 August 2021
  • Carefully read the Information Package to familiarise yourself with the role and application process
  • Interviews will be conducted during the week commencing 16 August 2021
  • Position specific enquiries may be directed to Kim Newberry, Coordinator Activity and Lifestyle Support on (02) 6730 2501 or email
  • Enquiries relating to the application process may be directed to Helen Stapleton on (02) 6730 2303 or email
  • Please note that as part of Glen Innes Severn Council's recruitment process, prior to an offer of employment being made, recommended candidates will be required to undertake referee checks, police checks and a functional assessment with Council’s physiotherapist. 
  • All correspondence will be via the email address you supply as part of your application, therefore please ensure that the email address is valid and that you check it regularly (please be sure to check your junk email also)


Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply. 


Craig Bennett - General Manager

Promoting a safe and healthy workplace 


Information Package

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