Client Support Officer

Job No: HH863
Location: Metro or Country

Job Title: Client Support Officer
Job Type: Permanent, Full time 
Location: Can be located in either Metro or Country 
Closing Date: 22 April 2021


About us 

Helping Hand is one of South Australia’s most highly recognised and respected aged care organisations. The not-for-profit has been providing services to older South Australians through home care, retirement living, respite and residential care for more than 65 years and employs more than 1400 people in Adelaide and across regional communities. Helping Hand is an innovator and leader in the field of aged care services - best known by our reputation for quality, choice and professionalism. Helping Hand is a values-based employer that understands the important contribution of our staff, our clients and our community.

The Opportunity

The Client Support Officer will provide a first point of contact for current and prospective clients and establish an ongoing professional and supportive relationship. The Client Support Officer is also responsible for multiple touch points in the client journey from enquiry to discharge. This role is within the Home Care Services and reports to the Service Planner Support Manager.

This role will be working across Home Care Services Team in Regional and Metro. Some travelling maybe required.   

Skills & Experience

/Minimum of 12 months proven experience as a Client Support Officer or similar 
/Certificate III or IV in Aged Care or equivalent 
/Demonstrated high level of interpersonal skills, with the ability to liaise with people from a diverse range of backgrounds and the ability to be cross culturally sensitive.
/ Ability to positively promote additional services and educate clients and families on a variety of options with regards to aged care
/ Ability to demonstrate an understanding of community resources and supports
/ Excellent verbal and written communication skills
/ Ability to maintain data collection and outcome measurement systems
/ Demonstrated organisational and time management skills, including the ability to prioritise work, use initiative and work with minimal supervision
/ Demonstrated commitment to increase skills and knowledge
/ Ability to independently coordinate a busy workload 
/ Current Police clearance
/ Experience in the Aged Care industry is desirable
/ A current Driver’s Licence

Benefits and Perks

As a valued member of Helping Hand we can offer you:

/ Excellent salary sacrifice benefits – Increase your take home pay;
/ Discounted Private Health insurance,
/ EAP - employee assistance program,
/ Ongoing training and development opportunities,
/ Supportive and friendly working environment,
/ Supportive and committed leadership.

To view the position description, please click here.

For confidential enquiries please contact Abby Smallwood, CHSP Team Leader on 1300 444 663.


Applications close on Thursday 22 April 2021

All applicants must have the right to work in Australia and hold a current national police check or be willing to obtain one. Current Helping Hand employees must notify their manager of their intent to apply.


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Privacy Acknowledgment

Helping Hand Aged Care collects personal information as part of our recruitment and selection process. Helping Hand Aged Care will retain your details for future employment opportunities until such time as you elect not to have your information stored.
Helping Hand Aged Care recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

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