Senior Customer Service Officer

Are you looking for the right career and lifestyle move?  Do you want to make an impact on the future of the community you live in?  Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Barrington Coast. 

The role

We are looking for a driven and motivated individual that will lead a customer service team in a fast-paced work environment. This role is an exciting leadership opportunity in a progressive and dynamic organisation. 

Our Customer Experience team perform a diverse range of services that are focused on supporting the community. The Senior Customer Service Officer will be responsible for the execution of service excellence by ensuring the best possible outcomes for our customers.

You will lead a cross-functional team in a multitude of processes, across various software and technology. Adaptability and a continuous improvement mindset will be essential. You will provide strong leadership through effective people and change management.

 If you are an energetic and people-centric individual looking for a new challenge, we would love to hear from you! 

What you'll bring

• Qualifications and/or experience in Customer Engagement or similar field.
• Leadership skills and a commitment to contributing to a positive team culture.
• Ability to manage change, multitask, prioritise and manage time effectively.
• Exceptional verbal, written and interpersonal skills, including conflict resolution. 
• Adept at using multiple systems across a variety of technology platforms.
• Experience in rostering.

 What we offer

• Long service leave when you’ve been with us for over 5 years.
• 12 weeks Paid Parental Leave (primary care giver) & 2 weeks concurrent leave for supporting partner.
• Generous leave entitlements.
• Work in a modern office that provides a variety of work settings supported by the right technology.
• Ongoing personal and professional development programs.
• Study assistance and study.

Salary: Commencing salary circa $70,119 p.a. plus superannuation.

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. 

Tenure: Permanent, Full Time 35 hours per week.

Closing date: Friday 19 April 2024 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats.

For questions relating to the position requirements please contact Sathya Tharmakumar, Coordinator Customer Contact who is the hiring manager for this role. Sathya can be reached on (02) 7955 7720 or sathya.tharmakumar@midcoast.nsw.gov.au.

For enquiries regarding the application process contact Josie Reardon, Talent Acquisition Officer who is the HR representative for this role. Josie can be reached on (02) 7955 7328 or at josie.reardon@midcoast.nsw.gov.au.

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. 

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

We respectfully ask that recruitment agencies do not contact us at this stage.