IT Technical Support Officer

The role & you

We currently have a vacancy available for a motivated Technical Support Officer to join our Information Technology team on a fixed-term contract. This rewarding role will allow you to provide high level support to all MidCoast Council employees across multiple sites.

The role of Technical Support Officer is responsible for being first point of contact for all technical support enquiries. You will be responsible for handling service requests from the point they are logged to resolution; which includes triaging, troubleshooting and escalating as appropriate. This will involve working in our current Helpdesk software to triage incoming requests and communicating with stakeholders via email, face-to-face and via telephone. We are looking for an individual that is passionate about keeping up to date with the latest technologies and enjoy contributing to a culture of continuous improvement.

The ideal candidate will have previous experience working on a service desk managing incidents and service requests and have an excellent customer focus. Key to the success of this position is high level communication skills and the desire to collaborate with others.

This is a great opportunity for someone who wants diverse experience within a large progressive organisation.

Why work with us?

• Generous leave entitlements.
• Work in a modern office that provides a variety of work settings supported by the right technology.
• Ongoing personal and professional development programs.
• Study assistance and study leave.
• Journey to work cover.

The package: Commencing salary package circa $70,100 p.a. plus superannuation. 

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Full Time, Fixed-Term (up to 12 months)

Closing date: Sunday 28 April 2024 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats

For questions relating to the position requirements please contact Nathan McGuire, Coordinator IT Technical and Systems who is the hiring manager for this role. Nathan can be reached on (02) 7955 7312 or nathan.mcguire@midcoast.nsw.gov.au.

For enquiries regarding the application process contact Margot Broadfoot, Talent Acquisition Officer, who is the HR representative for this role. Margot can be reached on (02) 7955 7334 or at margot.broadfoot@midcoast.nsw.gov.au. 

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. 

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We’re a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

We respectfully ask that recruitment agencies do not contact us at this stage.