Customer Service Officer Trainee - Aboriginal Identified position

The role

If you are looking for an opportunity to start your career in customer service, this might be the role for you!

Our Customer Service Traineeship is based from our Customer Service and Administration Centre, Yalawanyi Ganya. 

In this role, you will be responsible for learning customer service and administration duties that support us to provide a reliable, positive customer experience to the community. A few of the things you'll learn in this role include:

• Managing a large volume of calls in our busy call centre. 
• Cash handling and receipting.
• Navigating a range of processes, legislation, and software systems to provide the right information to meet community needs.
• Providing front-facing customer service to community members.

If you successfully complete your Traineeship, you'll have a nationally recognised qualification in Certificate III Business Services and the experience you need to create a career pathway in Customer Service and Business.

The role requires that you:

• Have a genuine interest and aptitude for working in a customer service role.
• Have a clear motivation and drive to develop your career in this field.
• Can demonstrate diligence in your past studying and/or work history.

Remuneration: You will be paid in accordance with the Traineeship pay scale as outlined in the Local Government (State) Award 2023 plus superannuation.

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region. 

Tenure: Full-time 35 hours per week for a 12 month fixed term. 

So... who are we looking for?   

You'll impress us because you're genuinely focused on your chosen field. Your application will highlight your passions, interests and dedication. It will also showcase your commitment to the achievements you've had so far and demonstrate that you are someone who can be counted on. Most importantly, we are convinced that when you take this journey with us, you'll know you've made the right decision.

Want to know more?

Please review the position description in PDF or Word formats.

Wanting to know more about the day-to-day functions of the role?

For enquiries regarding the application process please contact Josie Reardon, Talent Acquisition Officer who is the HR representative for this role. Josie can be reached on (02) 7955 7328 or at josie.reardon@midcoast.nsw.gov.au.

For questions relating to the position requirements please contact Andy Matthews, Senior Customer Service Officer who is the hiring manager for this role. Andy can be reached on (02) 7955 7253 or andy.matthews@midcoast.nsw.gov.au.

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date
• Click the "NEXT" button at the bottom of the application form to attach your resume
• We will be in touch via email.

Be excited and take a step for your future with MidCoast Council.

Closing date:  Sunday 12 May 2024 at 11.30 pm.

MidCoast Council is a great place to work

At MidCoast Council, we offer opportunities that could see you working in a Hi Tech State-of-the-Art facility - or Outdoors on world class projects.  Whatever direction you choose, you'll be trained to the highest standards by experienced leaders in their respective fields and will become the future talent of MidCoast Council. 

We are a dynamic Council.  We serve our Community.  We invest in our people.