Case Manager

Job No: NCS20210428
Location: Canberra, ACT

  • Are you an experienced Case Manager, looking for a varied role in a not-for-profit, community-based organisation?
  • Play a key role in providing active case management, facilitation, coordination and outreach support to clients.
  • Attractive salary $82,774 - $86,529 per annum plus super and salary packaging available!


About the Organisation

Northside Community Service is a not-for-profit, community-based organisation. We’ve been supporting our community in North Canberra – and beyond – since 1976. We’re a progressive and modern community organisation that embraces diversity, social justice and advocacy for those in our community whose voices are often unheard.

Northside supports young children through our high-quality early education services, children and young people through our youth programs and family support services, older citizens through our aged care services and support programs, and the wider community through our housing, community development, outreach and volunteer programs.


About the role

Northside now has a fantastic opportunity for a Case Manager to join their team in Canberra on a full-time, fixed-term (12 months) basis.

Reporting to the Manager - Engagement, you will work within a multi-disciplinary team with staff from Community Engagement and Housing programs, providing active case management, outreach support, facilitation of group programs, coordination of services and community linkages.

Your key responsibilities and duties will include (but not be limited to):                     

  • Deliver coordination of services and individualised support that is co-designed and in partnership with the client.
  • Manage conflict between clients and families as required, assessing for and organising interventions including mediation, short term respite accommodation and/or introducing strategies around minimising and reducing ongoing emotional, verbal and/or physical conflict.
  • Work within a collaborative recovery model when delivering support and support coordination so that clients are able to define recovery and support goals and re-establish connections with the community through a coordinated support framework.

For full list of responsibilities and duties, please refer to the position description.


About You

To be considered for this position you will need to meet the following criteria (but not limited to):

  • Relevant Bachelor degree (or equivalent) with relevant experience (at least 2 years) in Case Management, Community Services or a similar field.
  • Demonstrated experience in all aspects of complex/competing case management caseload including comprehensive assessment, planning, provision and evaluation of services for children and young people, frail elderly, people with dementia and their carers and people with culturally and linguistically diverse backgrounds,
  • Demonstrated experience of working with issues as they relate to individuals experiencing housing insecurity, family or domestic violence, health issues particularly mental health, and other complex issues.
  • Demonstrated ability to establish partnerships and collaborative approaches with other agencies to benefit and/or enhance an individual’s service experience and outcomes.

Although not essential, any experience in a not-for-profit environment or with a community/children's service-related organisation would be highly regarded.

Please note: You will need a current 'C' Class Driver's License and access to a reliable vehicle.


About the Benefits

This is a unique opportunity to bring your case management and coordination skills to a passionate not-for-profit organisation that's improving the lives of people across North Canberra.

Northside is offering an attractive salary $82,774 - $86,529 per annum (pro-rata for part-time basis) plus super and salary packaging available!

You would also benefit from salary packaging options and highly flexible work arrangements, to suit your needs. Free car parking is also available on-site.


Employment with Northside

Northside Community Service is a child-safe organisation. The recruitment process will include questions related to previous workplace performance and understanding of child safety requirements, including Mandatory Reporting requirements and Northside’s obligations under the ACT’s Reportable Conduct Scheme. Successful candidates will be required to undergo screening (Working with Vulnerable People Card and National Police Check) to ensure their suitability to work in child-safe environments.

Northside takes a strong approach to the safety of our team, and those we work with. During the recruitment process, you will be informed about Northside’s approach to safety and asked about your own understanding of managing risk and safety. Successful candidates will be given a thorough induction that will include information and guidance on Northside’s approaches to safety.

Northside Community Service is an Equal Opportunity Employer. We welcome applications from Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse communities and LGBTIQA communities.


A copy of the Position Description is attached.


This is an excellent opportunity to develop new skills & advance your career with an organisation that champions diversity, choice & innovation. Make a positive difference - Apply Now!


Confidential enquiries may be made by contacting Kylie Wilson, Manager - Engagement on 0452 210 674 or emailing


Applications close at 11:30pm (AEST) on Sunday the 23rd of May 2021


Apply Now

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Northside's Mission

Providing exceptional services that support people to improve their lives.

Core Values

  • Courage
  • Integrity
  • Choice
  • Innovation
  • Collaboration
Northside Community Service