ICT Help Desk Officer

Job No: NGSC285
Location: Stawell

Job Type Full Time - Permanent
Package $63,247.02 - $67,607.97 per annum
Position Description ICT Help Desk Officer

About us

Northern Grampians Shire Council has a diverse employment base across 14 worksites in the Grampians region of Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits.  We use the Microsoft 365 productivity suite and we are committed to delivering best fit cloud-based ICT solutions of mutual benefit to our community and employees.

We have a Bring Your Own Device and Mobile Allowance policy, which we encourage candidates to read in conjunction with the position description.

Covid-19 Vaccination Status

Our organisation requires all employees to be fully vaccinated against Covid-19 and evidence must be provided by the preferred candidate prior to an offer of employment.

About this role

The position is responsible for assisting the ICT Officer with the maintenance and administration of all Council’s Information and Communication Technology (ICT) hardware, associated software, and consumables.

Key Responsibilities

  • Assist in the maintenance and administer Council’s ICT hardware, associated software, and consumables for these items.
  • Assist in the maintenance of an asset register for all computer hardware, and mobile devices, ensuring the currency of data.
  • Assist with the identification, investigating, and implementation of solutions to resolve operational issues in ICT systems to streamline business processes.
  • Ensure all processes undertaken are identified, recorded and process mapped, and reviewed in the required timeframes.
  • Ensure all service requests are logged in the helpdesk system and appropriately attend to successful resolution and closure within agreed timeframes.
  • Provide training to system users, with varying levels of computer literacy, in the use of ICT equipment and software.
  • Participate in the planning and implementation of new ICT related strategies and projects.

About You

Qualifications and experience

  • Tertiary qualification in Information Communication Technology or Computing, or relevant experience in software, hardware and computer networking.
  • Experience with installation of application software on desktop and laptop PCs and experience with computers in operation and maintenance.
  • Experience with installing applications on mobile devices and experience with mobile devices in operation and maintenance.

Selection criteria

  1. Demonstrated experience and knowledge in a range of operating systems, desktop software and networking environments.
  2. Ability to establish and maintain software and hardware registers, manage helpdesk requests in a time-efficient manner.
  3. Ability to effectively communicate on multiple platforms with system users with varying levels of computer literacy.
  4. Proven ability to identify, map and implement continuous process improvements in a customer-focussed ICT setting.
  5. Effective verbal and written communication skills with the ability to work with stakeholders in solving issues.

How to apply

  • Download and read the position description.
  • Attach a cover letter and resume.
  • Submit your application by following the process on this page.

If you'd like to know more contact Matthew Tulloch, Coordinator ICT at matthew.tulloch@ngshire.vic.gov.au or call 03 5358 8700. 

Applications close 12.00pm Monday 30th January 2023

Northern Grampians Shire Council is an Equal Employment Opportunity Employer and is committed to being a child-safe organisation, with zero tolerance for child abuse.


Apply Now

Privacy Acknowledgment

Privacy Collection Statement: Personal information requested on this form will only be used by Council to
carry out its functions and activities and will not be disclosed without your consent except where authorised
by law. If you do not provide all or part of the personal information required we may not be able to process
your request in an effective and efficient manner. You have the right to seek access and correction of your
personal information.

Personal Details * Required field

  1. Digits only or add + for international numbers