Customer Service Officer

Job No: NSYD183
Location: North Sydney

Full Time opportunities available 

OR

Temporary 12-month Contract

Salary range from: $66,251.45 to $79,108.34 pa + 10% super 

+ $1,000 pa transport allowance 

35 hours per week with access to flexi-time  - Core hours 8:45am – 5:15pm

 

North Sydney Council administers the North Sydney local government area on Sydney’s picturesque lower North Shore. Our 400 employees look after 77,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD. Our aim is to ensure North Sydney remains a welcoming, well-designed, safe and beautiful environment for residents, workers and visitors.

A full time opportunity currently exists for an enthusiastic team player to join our experienced Customer Services department within Corporate Services. 

The successful applicant for this role will provide courteous, prompt and accurate front-line service to internal and external customers on all aspects of council activities, including development applications, resident parking, rates, community information and rubbish collections, and contribute to the development and provision of online customer service. Cash handling and balancing is an important aspect of the role.

The Customer Service Officers rotate between the front counter, the call-centre and other administration areas to ensure variety in the role.

 

Essential

  • Demonstrated experience in providing quality customer service both face to face and in a call-centre
  • Demonstrated effective interpersonal and communication skills and ability to assess clients’ needs
  • Conflict resolution skills
  • Ability to work both independently and as part of a team
  • Experience/ability to undertake cash handling and end of day reconciliation procedures
  • Demonstrated knowledge and experience in updating computerised databases and registers as well as working in a Microsoft application environment (Word, Excel, Outlook)

Desirable

  • Suitable for appointment to Justice of the Peace
  • Previous experience in a Council Customer Service or Call Centre environment
  • Vaccinated against COVID-19

 

Why work at North Sydney Council?

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

North Sydney Council as an employer offers excellent employee benefits such as:

  • Excellent work-life balance with a 35-hour working week with access to flex-time for indoor workers or fortnightly RDO’s for outdoor workers
  • Enjoy an easy walk to spectacular harbour views during lunch
  • Freedom to direct contributions to any compliant superannuation fund
  • A holistic health and well-being program offering exercise classes, flu vaccinations, skin checks, a touch football team, weekly fruit deliveries, health seminars and more
  • Access to employee recognition and reward program
  • Free access to counselling sessions through our Employee Assistance Program
  • Free financial advice by a certified Financial Planner
  • Monetary transport allowance
  • Invitations to local government events, training and planning sessions
  • Access to corporate social events at picturesque harbour locations
  • Casual dress days in support of charities and not-for-profit organisations

 

How to apply


Applicants are required to submit a cover letter, resume and answer the selection criteria questions.

In accordance with the requirements of this role, a National Police Clearance will be required as part of the Recruitment process.  

 

To view the Position Description, Click Here

 

Closing Date: 07 July 2022 - 11.30pm 

 

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to  provide a working environment that embraces and values diversity and inclusion. North Sydney Council  also adheres  to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply. 

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Privacy Acknowledgment

North Sydney Council is collecting personal information from you as part of the recruitment and selection process. Council is committed to protecting your personal information and our policy on privacy and personal information represents local government best practice. North Sydney Council is an agency under definition of the NSW Privacy and Personal Information Protection Act 1998.

Council will also comply with the Health Privacy Principles in the following ways:

  • Your vaccination status will only be used for business purposes and for application as required under Council’s COVIDSafe Plan/s.
  • To ensure accuracy, Council will only accept information regarding your vaccination status from you.
  • Your vaccination status may be shared with other Council Officers for work purposes such as ensuring compliance with the Covid Safe Plan, ensuring compliance with legislation and for the allocation of work tasks and locations.
  • Your vaccination status will be held in Council’s HR System. This will be recorded in a similar way to how we record other information such as medical certificates.
  • Where Council does not know your vaccination status you may be required to comply with certain restrictions that apply at the time and as required by Council Policy or COVIDSafe Plan.

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About Us

With a cohort of approximately 400 permanent (full time and part time) employees, we consider ourselves not too big, not too small - just right! At North Sydney Council we're committed to creating a diverse, inclusive and positive workplace. Our teams value the unique contribution each member makes, and genuinely strives towards making North Sydney Council a fun place to work! The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing. Our commitment to our staff at North Sydney Council is: To optimise employee performance in an enjoyable, safe, fair and equitable workplace