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Customer Service Officers

Job No: NSYD419

Location: North Sydney

Employment Status: Full Time

No. of Vacancies: 1

Closing Date: 4 Nov 2024 AEDT

Permanent full-time and temporary positions available

North Sydney Council administers the North Sydney local government area on Sydney’s picturesque lower North Shore. Our 400 employees look after 77,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD. Our aim is to ensure North Sydney remains a welcoming, well-designed, safe and beautiful environment for residents, workers and visitors.

The role

Do you have a passion for people and a talent for top-tier customer service? Then you’re in luck, because we’ve got a fantastic opportunity with your name on it!

We currently have exciting opportunities to join a dynamic and diverse team who thrive on making every interaction a positive experience for our North Sydney community. You'll be at the heart of the action, assisting our customers face-to-face at the front counter, over the phone in our call centre, and supporting administration and operations through our digital service channels.

It's a chance to flex your skills in a supportive and fun environment that values collaboration, customer-centricity, and a commitment to going above and beyond.

The person

The successful applicants for this role will provide courteous, prompt and accurate front-line service to internal and external customers on all aspects of council activities, including development applications, resident parking, rates, community information and rubbish collections, and contribute to the development and provision of online customer service. Cash handling and balancing is an important aspect of the role.

Our culture

In 2023 we reviewed our organisational structure to increase leadership capacity and streamline decision-making, as well as increasing innovation, collaboration and communication. Our broader cultural transformation for 2024 and beyond includes a focus on staff engagement, investment in learning and development and improved systems and processes all working together to empower the broader workforce to perform at their best.

Joining North Sydney Council now will enable you to go on this cultural transformation with us and to make a meaningful difference to both the organisation and the community of North Sydney.

Why work at North Sydney Council?

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

North Sydney Council as an employer offers excellent employee benefits such as:

Easy accessibility to work with spectacular harbour view work locations
Access to Fitness Passport
Excellent work-life balance with a 35-hour working week for indoor employees or fortnightly RDO’s for outdoor employees
Flexible working hours with access to flexi-time for indoor employees
Freedom to direct contributions to any compliant superannuation fund
A holistic health and well-being program offering exercise classes, flu vaccinations, skin checks.
Access to employee recognition and reward program
Weekly fruit baskets
Free access to counselling sessions through our Employee Assistance Program
Free financial advice by a certified Financial Planner
Monetary transport allowance
Invitations to local government events, training and planning sessions
Access to corporate social events at picturesque harbour locations
Close locale to transport options including train, bus, metro and bike ways

Salary range from: $73,088 to $87,273 pa + 11.5% super + $1,000 pa transport allowance

35 hours per week with access to flexi-time - Core hours 8:45am – 5:15pm

How to apply

Applicants are required to submit a cover letter, resume and answer the selection criteria questions.

In accordance with the requirements of this role, a National Police Clearance will be required as part of the Recruitment process.

To view the Position Description, Click Here

Closing Date: 04 November 2024 - 9am

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion. North Sydney Council also adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.

Apply Now

Privacy Acknowledgment

North Sydney Council is collecting personal information from you as part of the recruitment and selection process. Council is committed to protecting your personal information and our policy on privacy and personal information represents local government best practice. North Sydney Council is an agency under definition of the NSW Privacy and Personal Information Protection Act 1998.

Council will also comply with the Health Privacy Principles in the following ways:

Your vaccination status will only be used for business purposes and for application as required under Council’s COVIDSafe Plan/s.
To ensure accuracy, Council will only accept information regarding your vaccination status from you.
Your vaccination status may be shared with other Council Officers for work purposes such as ensuring compliance with the Covid Safe Plan, ensuring compliance with legislation and for the allocation of work tasks and locations.
Your vaccination status will be held in Council’s HR System. This will be recorded in a similar way to how we record other information such as medical certificates.
Where Council does not know your vaccination status you may be required to comply with certain restrictions that apply at the time and as required by Council Policy or COVIDSafe Plan.

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Street*
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Questions

Are you a Australian Citizen or Permanent Resident of Australia with full rights to work in Australia?*
1. Yes
2. No

Do you require any reasonable adjustments to undertake the duties of the position for which you have applied? If yes, please specify:*

Give an example where you have utilised your service skills in a face to face service interaction previously in your working career?*

Have you had previous experience working in a call centre environment? What was the role, and approximately how many calls did you handle per day?*

Describe a situation where you recently needed to say "No" to a customer.*

Have you worked in a Local, State or Federal Govt service environment previously, or a similar industry that is highly legislated or Policy driven? Describe the role.*

What systems did you use in your previous roles? How would you describe your Microsoft 365 knowledge?*

Customers, both internal and external, often demand urgent attention while other tasks also need to be managed. Describe the role that best demonstrated your ability to work in an environment like this, and how you managed to retain and learn the complex information such a role requires?*

Would you like to be considered for a temporary or permanent role? Or both? *

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