Bilingual Intake/Administration Officer

Job No: ODMH1124
Location: Parramatta

One Door Mental Health (ODMH) is looking for a Bilingual Intake/Administration Officer to join our incredible team at Parramatta, NSW on a part-time fixed term basis. 


About One Door

One Door Mental Health is a leading for purpose service provider for those living with mental illness, their families and carers.

Our community creates a safe place that connects people, our services are innovative and supported by more than 30 years of experience, and our advocacy work is putting an end to stigma through education and understanding.

Creating a world in which people with a mental illness are valued and treated as equals is at the heart of everything we do.

You can read more about One Door Mental Health and our values here

About the Program

The Bilingual Hospital to Home (H2H) program supports people living with mental ill health and people who have self-harmed or attempted suicide; for up to 12 weeks following discharge from hospital. Bilingual H2H is a psychosocial model and activity includes referrals to community supports to build capacity and work towards recovery and resilience.

We help people to connect, to live well in their community.

About the Role

Working in this role, you will support the team, external stakeholders and individuals with psychosocial disability to assist program workflow and a positive intake experience for referrers. This role has been designed to triage and manage all Bilingual H2H program enquiries from various referral points, contributing to the programs role in a stepped care model of mental health support. 

A detailed position description can be viewed here

Your skills and experience

  • Relevant qualifications (Diploma or above) in mental health, health or welfare degree, or Cert IV in Mental Health/Peer Work or equivalent level of expertise attained through previous appointments, service and study
  • An understanding of the recovery- based approach to assisting people with severe and persistent mental illness
  • Knowledge of the NSW mental health systems and local services
  • Fluency in CALD language/s and English. Speakers of Farsi/Dari, Arabic, Hindi, and Mandarin and other community languages of the region are encouraged to apply
  • Ability to communicate effectively in all interactions with all stakeholders

Speakers of diverse languages representative of Western Sydney Region are encouraged to apply. 

Additional Details

One Door Mental Health requires all staff to have a Police Check clearance, a current Working with Children's Check and NDIS Worker Screening clearance and appropriate COVID-19 Vaccination.

One Door Mental Health is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We strongly encourage applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

How to apply?

Please submit your application to by 5PM on the 5th of February 2023. 

Any questions?

If you have any questions about the role you may contact Pandora Ehlers, Operations Lead/Recovery 2gether Coach on or 0417 401 529.


Don't miss this opportunity to join a recognised and respected organisation that is purpose and values driven!  


Apply Now

Privacy Acknowledgment

One Door's recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these external hosted sites.

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