Defect Department Manager

About The Company

Our client is a respected property services organisation with a strong reputation for delivering excellence across defecting, settlement, and related property services. Committed to values of kindness, honesty, growth, and authenticity, the team is known for its collaborative culture, customer focus, and dedication to continuous improvement. With a dynamic team environment and a people-first approach, they strive to build enduring relationships with clients, purchasers, and stakeholders.

About The Opportunity

An exciting opportunity is available for an experienced Department Manager – Defecting to lead the defect management division. In this full-time, permanent role, you will be responsible for managing multiple defecting projects, teams, and client relationships from start to finish. This hands-on leadership role involves team coordination, operational oversight, site visits, project tracking, and client engagement.

Reporting to the General Manager, your key responsibilities will include:

• Coordinating defecting services to meet project and client requirements
• Supervising project leads, assistants, and inspectors
• Managing inspection standards, quality control, and reporting
• Overseeing recruitment, training, reviews, and scheduling
• Maintaining accurate documentation and procedures
• Providing excellent customer service and timely client reports

About You

The successful candidate will have:

• White Card (Construction Induction Card)
• Valid driver’s licence and reliable vehicle
• Experience in off-the-plan residential property or construction is preferred
• Familiarity with inspection platforms (e.g. Aconex Field, Procore, Visibuild, Hammertech)

You will also have:

• Strong leadership and organisational skills
• Excellent verbal and written communication abilities
• Ability to problem-solve and manage teams effectively
• High attention to detail and commitment to quality
• Willingness to travel interstate as required

What's in it for You?

• Supportive Team: Work In A Collaborative Environment That Values Teamwork.
• Innovative Culture: Be Part Of A Business Grounded In Strong Core Values.
• Ongoing Development: Access Comprehensive Training & Professional Growth.
• Flexible Work: Benefit From Arrangements That Suit Your Lifestyle Needs.
• Convenient Location Close to Shops, Cafes, Street Parking & Transport 
• Health & Well Being Benefits | $1000 pa on Your Wealth & Well Being
• Recognise Interconnectedness of All Things & Living With Intention
• Vibrant Company Culture | Focus on Relationships Over Transactions
• Compassionate Approach to Others | Immediate Start Available
• Lead a Key Operational Division in a Reputable Organisation in Collingwood
• Variety & Autonomy in a Role That Blends Leadership with Onsite Activity
• Opportunity to Influence Systems & Deliver Outstanding Client Experiences
• Permanent Role with Career Progression & Interstate Project Exposure

Apply today and don't miss out on starting this exciting opportunity as soon as possible!