Customer Service Officer

Job No: SSC167
Location: Sutherland

Things We’ll Trust You With:

  • Deliver Customer Service from any frontline touch point of the Contact Centre to deliver an omni-channel experience.
  • Provide our customers with both general and technical advice on a wide range of Councils services.
  • Contribute to the efficient running of the Contact Centre by assisting with daily tasks.
  • Actively share knowledge with team members and contribute to building a culture based on teamwork.

Things You’ll Do:

  • Ensuring daily tasks and objectives are performed in a manner that contributes to a positive Customer Experience.
  • You will showcase Council’s values – Collaborate, Achieve, Respect and Evolve.
  • You will provide exceptional, timely customer service – sharing your broad and in-depth knowledge of Council’s services & offerings.
  • You will be a true team player – you will foster an environment of collaboration.
  • Identify and help to implement continuous improvement of business processes and practices.

 Things You’ll Be Proud Of:

  • Delivering exceptional customer support and advice regarding Council’s diverse services.
  • Being a positive brand ambassador for the Sutherland Shire Council.
  • Working for an organisation which has our community at the heart of all that we do.

 The Fine Print:

  • Apply by submitting your resume and cover letter and responding to our online application questions showcasing why we are a great fit!
  • Get your application in by 10pm: Tuesday 23 February 2021
  • Package:  $67,500 - $71,000 gross per annum plus superannuation
  • Hours of work: Permanent Full Time, 35 hours per week, 19 day month flexitime arrangement available.
  • To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To Learn More?

  • Click on the link to check out the Position Description
  • Reach out to Ben Richardson ( for any job specific enquiries
  • Breanna Rivers (, Talent Acquisition Business Partner, can assist with any recruitment related enquiries.
  • Please note all applications are to be submitted via our website. Emailed applications will not be accepted.
Apply Now

Privacy Acknowledgment

Sutherland Shire Council (Council) adheres to The Privacy and Personal Information Protection Act 1998 NSW when collecting, using and storing your personal information, and is committed to ensuring the privacy of your personal information. Council is collecting your personal information as part of the recruitment and selection process and advises your application will be hosted by an external service provider under contract by Council. By proceeding with your application, you acknowledge your personal information will be hosted by Councils’ external service provider until such time as you notify otherwise.

Personal Details * Required field


About Us

If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you! Join a passionate and dedicated team covering a diversity of services, industries and occupations.

At Sutherland Shire Council we do more than serve our community – we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.